Short Courses

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Culture and Communication

Understanding yourself & Your team
Communication Skills/ Team Dynamics
Feedback Skills

Digital Experience

Branding
Digital consistency
Client communications

Client Bond Experience

Consistency
Recognition – & information gathering
Reward – referral & loyalty programs

Finance Management and Inventory

What to Measure & How Often
Inventory

Recruitment and Introduction

Look in your bus – writing a job ad
Candidate Selection and the Interview Process
Welcome/Induction Programs

Team-Centric Performance Management

What are the components of Team-Centric Performance Programs
Re-thinking what we ask and how often
Coaching tools to get past the smile & nod

Strategic Planning

Creating a Business Plan
Setting Achievable Goals
Aligning Goals & Teams

Telephone Experience

Value Shoppers
Advice Shoppers
Ongoing support & feedback

Consult Room Experience

7 Steps to Client Compliance
Identifying Gaps
Reviewing & Revising

Standards of Care

Setting & Implementing standards for your practice
Preventative Healthcare Standards
Illness & Wellness Standards of Care

Marketing

Why Marketing isn’t about Selling
Identifying your target audience & creating calls to action
Marketing/Educational Calendars & Training

Mental Wellness

How to build a culture that focuses on Team Wellness
Time & Stress Management - Enabling Resilience
Creating a Wellness Program for your Team

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Who should do a Short Course?

Owners and Managers

That would like to enhance the performance of their team through a continuous development plan that will align the business needs with an employee’s strengths. We have found that this approach transitions actions from putting out spot fires to one that prioritises proactive and sustainable change management.

Leadership Team Members

That would like tools to create systems and plans that will enhance retention and engagement. These programs are specifically designed to challenge and involve the participates not only to learn the tools but to use them. In our sessions we take your ‘real life’ challenges and situations and use the tools we discuss to work through them together. This then provides you with a solid foundation to be able to use these tools in similar situations.

Team Members

That would like to take part in the implementation of modified systems to enhance the way in which change is delivered and communicated. By participating in these courses these members of your team will have added insights and understanding that they can help communicate with the team while they go about their day-to-day duties. This added assistance from people that are an integral part of business can help facilitate feedback exchanges that will directly contribute to the team’s success.

The overall purpose of the short course programs is to ensure employees are given:

The understanding of why modifying the current systems will provide benefits to them and the pets they are treating
The resources they need to develop
The structure needed to translate the learnings to other situations
Agreed outcomes to keep both them and their advisors accountable to reaching the goal

Upon completion of a short course your business will have transformed one of its systems from being reactionary and time draining into a proactive purpose driven approach. You will find that your team will your team will be more engaged for the clarity and systematic approach to the change. Let's not also forget the ultimate goal of why we open our doors -to help pets live longer healthier lives. These programs can get you one step closer to doing that more easily and as a team.

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